How long does it take for my application to be processed?
Applications are processed in the order they are received. While most applications are processed within 24 hours, sometimes it may take up to 72 hours.

Why must I be at least 13 years of age to join?
Virtual Frontier is based in the United States and under the Child Online Privacy Protection Act of 1998 (COPPA) we are unable to collect any information from anyone under 13 years of age.

How can I get to the Mainline Hub?
In order to be a part of the Mainline Hub, you must have 25 hours of flying in your logbook. These hours may be accumulated through flying in the Express Hub or transfered from another virtual airline. All transfer hours are verified prior to being credited to your logbook.

What version of Microsoft Flight Simulator do I need to join?
You may utilize any version of Microsoft Flight Simulator, however the aircraft we have available in our hangar for download are only supported under Microsoft Flight Simulator 2004 and Microsoft Flight Simulator X at this time.

I fly with X-Plane, can I still join?
Yes, however we do not have any X-Plane specific aircraft available for download. It is the pilots responsibility to find the correct aircraft.

Does it cost anything to join?
Virtual Frontier is FREE to all members, and we will never ask you for any membership fees.

I forgot my password?
Contact Human Resources through e-mail to have it reset.

I have 25 hours in my logbook. How do I transfer?
Transfer are processed through the My Account section of the website. Once requested, your hours will be verified and if you meet the requirements you will be transfered to the Mainline Hub. An e-mail will be sent to notify you of the change.

My e-mail has changed. What do I need to do?
All members of Virtual Frontier are required to have a valid e-mail address. If your e-mail has changed, you may update it in the My Account section of the website. Pilots who do not have a valid e-mail address will be removed from the roster.

I will be unable to fly for an extended duration of time. What can I do to prevent from being removed for inactivity?
Pilots may request a Leave of Abscence (LOA), if they will be away for an extended duration of time. An LOA is requested in the My Account section of the website, and requires an anticipated return date. Once approved the pilot is notified of this through e-mail. During an LOA it is the pilots responsibility to inform us of any e-mail address changes, or if additional time is required.

I have received an Inactive Notice, what does this mean?
An inactive notice is sent to pilots who have not flown in 30 calendar days. Upon receiving an inactivity notice, a pilot has 7 days to fly a flight. If you are unable meet this requirement and would like to stay on the roster, you must request a Leave of Abscence. Pilots who have not flown or requested an LOA at the end of 7 days will be removed from the roster and forfeit any hours they have accumulated with Virtual Frontier.

I became inactive and was removed from the roster without warning?
If you have received three inactive notices in a 12 month period, the fourth instance of inactivity will result in removal from Virtual Frontier and forfeiting any hours accumulated.